Video Processing doesn't finish after houres
M
Moritz Radke
Hey guys,
we wanted to try bumpups today to describe our video content more efficiently. we bought credits to be able to test all features, but both test uploaded videos are still on processing after hours. Have we done something wrong? unfortunately we can't get any further without your help.
Feel free to write to me by e-mail at moritz@supacgi.com
I look forward to hearing from you!
Corbin @ Bumpups
Hey Moritz,
Thanks for reaching out!
At the moment, Bumpups doesn’t support processing videos that contain only music. However, expanding our capabilities to include this is already on our roadmap for the near future!
If you'd like a reimbursement for the credits used, feel free to contact me directly at contact@bumpups.com.
In the meantime, you can check out this article for details on the types of videos we currently support:
https://intercom.help/bumpups/en/articles/8835886-what-are-the-video-requirements
Best regards,
Bumpups Team